10/7/16
by News Department on 10/07/16Geisinger's refund program...
Nearly one year after Geisinger Health System unveiled The Proven Experience program, a refund plan like no other in the country, hospital officials are reviewing the results.
The program gives refunds to patients who are not happy with their care.
Dr. Greg Burke was instrumental in forming the Proven Experience program and says so far, the health system has given out refunds to around 400 patients totaling around $400,000. To put that into perspective, Geisinger Health System sees around three million patients a year. Burke said if people aren't happy with their service they can call, email, or use Geisinger's cell phone app to file their report.
For better communication, all Geisinger Health System employees are trained through the C.I. Care model to provide better care to patients.
